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Wacom windows users

Mon May 12, 2014, 11:56 AM
As you know been having pressure problems on my tablets for almost 2 years, i have two computrs a laptop and a desktop with windows 8.1 and inboth had same problem. The reason its because when you install your tablet and plug it, windows install his own drivers that clash with the wacom drivers, this happens all the time you plug the wacom, they are downloaded automatically. They are really old drivers from 2006.


So if you have the same files as i do as you can see on the image, the only way to stop them its disabling them. like i did on the image.


The important one its the pen one, if you disable the digitizer depending on the version of your tablet it can make it crash, but if your tablet its new model, lyou wont have a problem disabling the two, but the one that fixes the pressure its the hid-compliant pen




Dont worry, it wont crash your tablet, it will work fine, but now i can feel the 2048 levels of pressure. Some people pointed out they dont have the same files, it seems its reandom,  ive havent found a pattern yet.



But if you have them, will be nice if you can tell us the tablet model and what windows version you have.



The way to see this files, its going to control panel , then device manager, then going to the HID section, open it and look for thse two trouble makers.



Help us to find a pattern to this.


Add a Comment:
 
:iconmcgillustrator:
McGillustrator Featured By Owner May 15, 2014  Professional Digital Artist
Thanks for sharing your insights. I have TONS of trouble with my cintiq (24hd). For almost a year I had severe lag issues where there'd be a two to three second delay in the stroke, negating nearly any pressure control the tablet may have had. I was running really old hardware so I dropped nearly $400 on tripling the ram, boosting the CPU eight-fold and upgrading the mobo which fixed...absolutely nothing.

The only thing that worked consistently was turning off graphics card acceleration, which means I can't rotate the canvas and the image looks jaggy until I export it. Even still, every now and then bringing my computer out of sleep mode will cause PS to either A) draw a "wave" pattern when moving diagonally, or B) drop pressure sensitivity altogether which requires a reboot.

Any ideas/advice? I looked up the HID's you posted and they weren't there. I'm on Win 7 and using PS CS4 Extended.

Thanks again for the post.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 15, 2014  Professional Digital Artist
The  problem with rotating aint a  rsm thing ive believe ram its only for filters and layers, i think its a gpu problem, probaly a bad driver on graphic card, or doesnt have enough power, thats the reason i use the cs3, i mean runs fast on my computer core i7 with 16 gigs of ram, but i had no lag.


Photoshop cs6 had tons of problems with new drivers wacom, i had read tons of posts on their forum in europe, the diagonal stroke its a driver bug from wacom, use to have those for months on my painter x with my old intuos 21ux first gen.

The leep mode issue, must be that by default windows turns of the power on usb devices, so you have to go to device manager look for the usbs, and disable that option in power where is you tablet pluged in, go to that port and do the change.
Reply
:iconmcgillustrator:
McGillustrator Featured By Owner May 15, 2014  Professional Digital Artist
That makes sense, since turning off those features is under the graphics card acceleration. I have an ASUS EAH5450 that *says* it has a little under 2 GB of memory, but Lord knows how it's actually handling its memory.

I'll try out the tip you gave on the USB ports power, and hopefully that'll squash at least one nuisance. Thanks again for your help.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 15, 2014  Professional Digital Artist
i had similar problems with my usb huds, after removing that option helped, if you dont have lag doing sketchbook strokes, or small painting software, then the lag its not on the cintiq, but on the software itself, but pressure problems that has to be an error on the tablet.
Reply
:iconmcgillustrator:
McGillustrator Featured By Owner May 16, 2014  Professional Digital Artist
The next step in the process would be to start shopping around for different drawing software like sketchbook or painter, but I just haven't built up the nerve to abandon PS. We've been through a lot together. Plus, money is an issue.

Thanks again for the advice on the USB hubs, and keep up the amazing work
Reply
:iconelsevilla:
elsevilla Featured By Owner May 16, 2014  Professional Digital Artist
corel painter right now its at 199 dollars, and if you have an old one, upgrade its 99-
Reply
:icononitonari:
onitonari Featured By Owner May 13, 2014
Hello Hector! I'm a big fan of your artwork. But, if you don't mind, I'll ask a question to all :D And to you, of course.
Has anyone encountered
a problem with irregularity of pressure sensitivity like on this screenshots?
sta.sh/024a304e7n3o
sta.sh/012llb6qxg5u (spacing is 1% so it must be smooth)
I tried three different tablets (all Intuos4) on three different computers in different offices and had the same problem.
Also tried different versions of drivers such as 6.1.2, 6.1.7, 6.3.3, 6.3.8 and the problem remains.
I don't know what to think. It looks like imperfection of driver software, which
 does not smooth the sampling noise of the analog-to-digital converter in the pen. Or maybe it's just a defective batch :(
Reply
:iconelsevilla:
elsevilla Featured By Owner May 13, 2014  Professional Digital Artist
Hahahah in a matter of fact, i know whats causing your problem, its static electricity, you are connecting your computer in a not grounded electricity, i had that problem for years, wacom didnt knew anything,but when i fixed my electricity connections grounding electricity, by using the three pins of the conector, not just two. Check your electricity make sure its grounded, static energy causes that on wacom, because works with electromacnetic field.
Reply
:icononitonari:
onitonari Featured By Owner May 13, 2014
Holy crap, that makes perfect sense. All the power sockets is really not grounded. Because in our country standards are very often violated, unfortunately, or simply buildings are old with old sockets without a grounding pin.
Well, thank you very very much! I will try to do something with that :)
Reply
:iconelsevilla:
elsevilla Featured By Owner May 13, 2014  Professional Digital Artist
same my house, you can do what i did, simple get a really long cooper cable,grab a big metal structure and fuse it with heat, or get a big special metal nail, then stick it in the ground, then the cooper cable put it connected to your electricity from your room, so it can relieve all the electrostatic stress, i did that and worked, there is one way to see if thats the cause, simple use a laptop not connected, using the battery, if your intuos behaves better, then thats the cause, unless is a cintiq and you need to plug it to the electricity, in that case you wont know.

I have a laptop with 2 pins connection, and that sucked, had to get another generic power cord of three metal pins so it can be ground, my laptop worked perfectly with the battery, but because i need  it to have it pluged i had to get that powercord to connected to my new grounded electricity.

Tons of videos on the internet to how to ground electricity yourself.
Reply
:icononitonari:
onitonari Featured By Owner May 15, 2014
Grounding really helps. Thank you again :)
Reply
:iconcestarian:
Cestarian Featured By Owner May 12, 2014  Hobbyist Digital Artist
I wonder if this only happens on windows 8+ or if it did happen on windows 7 too. Didn't happen on my 64-bit Windows 7 :P

I keep telling everyone Windows 8 is trash :meow: fucking touchscreen based OS, I was so offended by it's release I vowed that if Windows 9 won't make right what Windows 8 fucked up, I will abandon windows forever. (If it were any other OS I Would've dropped it on the spot, but Microsoft is notorious for making every other release of windows shit and then the next good. It was like this with win 95 and then the better win 98, win 2000 and the better win xp, win vista and the better win 7, will it be the same with windows 8? 8.1 is just putting duct-tape on something that was falling apart, ugly hotfix.)

I really hate Windows 8 with a passion :angry: it's an abomination, a blight, the enemy of all desktop and laptop users around the world, and if I recall correctly Apple was doing something similar on their side (trying to unite the mobile and desktop/laptop market under one OS of their own, combining OS X and iOS, this is what windows 8 already is, an OS that works both on computers and phones, it is a disaster)
Reply
:iconvoneyezine:
VonEyEzine Featured By Owner May 12, 2014  Hobbyist Digital Artist
i have often wondered and played with those settings , becuase of that overide with windows updates. times when your pen moves in the manner of a mouse cursor its time to check if the driver still in effect governing the application and the windows environment settings
Reply
:iconeroticy:
Eroticy Featured By Owner May 12, 2014  Student Digital Artist
My wacom bamboo touch and pen occasionally fails(the pressure sensitivity) and I have to restart the computer or sometimes reset the preferences file. I have windows 8.1 with a touch screen. I disabled the two you mentioned and will keep ya updated on how it goes. so far so good
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
good to hear.
Reply
:iconcoreyh2:
coreyh2 Featured By Owner May 12, 2014  Hobbyist General Artist
I have those devices on windows 8.1 with a old bamboo pen and touch fun. I haven't had much trouble with it though pressure wise though.
Reply
:iconoseike:
Oseike Featured By Owner May 12, 2014
I have Windows 7 and a Bamboo CTH-461/S(A) tablet I bought in Japan.  

I have several "HID-compliant device" drivers, but nothing called specifically HID-compliant digitizer or HID-compliant pen.  I know I have this issue, though.  Every time I restart the computer, if I start using my tablet a system program called "wistips.exe" starts running in the background.  It interferes with my pen and makes it hard to paint.  I usually open up my task manager > processes, find it and end it manually.  Once I do, it will not start again unless I restart my computer or unplug-replug in my tablet.
Reply
:iconreafu-fu:
reafu-fu Featured By Owner May 12, 2014  Student Digital Artist
I'm using the 22HD and don't see the digitizer or pen driver. I'll keep an eye out for them with Wacom's next driver update.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
whatwindows version?
Reply
:iconreafu-fu:
reafu-fu Featured By Owner May 12, 2014  Student Digital Artist
Windows 8.1!
Reply
:icondigitally-devious:
Digitally-Devious Featured By Owner May 12, 2014  Professional Digital Artist
I have a Cintiq 13HD and Windows 7 I usually install the Wacom drivers before plugging the Cintiq in the first time. Usually helps as Windows doesn't have a chance to install generic drivers.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
We all do, but windows refuses.
Reply
:iconmechangel2002:
mechangel2002 Featured By Owner May 12, 2014  Professional Traditional Artist
I'm having this pproblem with my Intuos3.... currently on Windows Vista but switching to a PC with Win7 soon.

Sometimes when I open PS theres just no pressure sensitivity...
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
that sucks.
Reply
:iconmechangel2002:
mechangel2002 Featured By Owner May 12, 2014  Professional Traditional Artist
Yeah thankfully I only need it when editing scans from assistants, but still a pain in the ass lol.
Reply
:iconcorvalian:
Corvalian Featured By Owner May 12, 2014
Intuos 4 (purchased back around 2008/9), Windows 7 64-bit. I don't have the HID-compliant digitizer or pen drivers in device manager though, only the "Wacom Tablet" and four "HID-compliant devices."

The Wacom Tablet version is 3.1.0.3 with a date of 3/17/2014.

I know Windows installs its own drivers when a new device is plugged in that it doesn't recognize, but installing the drivers from the Wacom site overwrites these (or so I've always thought). Ever since the first driver install for my tablet, Windows has never had a problem recognizing it that I can recall. I'm wondering if your version of Windows has a screwy setting somewhere that was making it reinstall the older drivers. I could especially see this being the case if you happen to be running Windows Vista, as Vista had/has a lot of screwy bugs like that which I've encountered on friends/family machines over the years.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
good to hear you have a healthy wacom
Reply
:iconadriennecsedi:
AdriennEcsedi Featured By Owner May 12, 2014  Hobbyist Digital Artist
Interesting. I have checked mine. I have Windows 7, and Bamboo Pen and Touch. Above the USB Input Device I have 1 "vendor-defined device" and above that I have 3 "HID-compliant device" which all 3 belongs to the tablet device.

Actually I don't know if my tablet works with its full pressure sensitivity or not, sometimes I must go over and over again to paint something like I want it, but I always thought that was because of my brush settings. So I am not sure.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
is a good sign you dont have the same hids like i do, did you tried in other softwares to see if you got same problem?
Reply
:iconadriennecsedi:
AdriennEcsedi Featured By Owner May 14, 2014  Hobbyist Digital Artist
I have tried out Krita recently (Do you know it?) and it feels different, I can paint more lighter and darker easily with it, I don't need that much pressure to make something dark. Sadly Krita needs a lots of memory and my laptop can't handle it.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 14, 2014  Professional Digital Artist
yeah, i like more painter.
Reply
:iconjushiji:
Jushiji Featured By Owner May 12, 2014  Hobbyist Digital Artist
Oh my God. It feels so much better. I never even noticed that it was being buggy. I thought I just hadn't figured out a good pressure threshold in the Wacom settings.
Intuos 4 S on Windows 8.1 x64. I disabled the Pen.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
Wow another windows 8.1, thanxs for shating, yeah had the same nightmare as you, good to help.
Reply
:iconnikhero:
NikHero Featured By Owner May 12, 2014  Hobbyist General Artist
Great help, thank you! :D
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
did you tried, did it worked?
Reply
:iconnikhero:
NikHero Featured By Owner May 12, 2014  Hobbyist General Artist
No, I am work, but it is great for you to share this.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
got it.
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
Since I have this good ol pen and touch, there's 1024 pressure point.
But I can feel two changes :
- lines behave more smoothly (I have to relearn how to handle those xD)
- Photoshop doesn't crash my pressure detection :iconmingplz:
well thank you really much for sharing thoses infos :nod:
Reply
:iconecho-legion:
Echo-Legion Featured By Owner May 12, 2014  Student Digital Artist
thats awesome. ill have to try it as soon as i get home, im actually really excited for this fix
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
Well I gotta say it literally save my ass since I tend to switch a lot between photoshop and Sai,
and it kind of tire me to always desactivate/activate the tablet pilots to regain the pressure detection :XD:
Then again since I have a 1024 pressure point, the change is not that huge for me, but it's noticable though :nod:
Reply
:iconecho-legion:
Echo-Legion Featured By Owner May 12, 2014  Student Digital Artist
it fixed it!
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
Awesome :dummy:
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
Wowww thats awesome, can you tell us your specs of the equipment you are using?.
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
I'm using a Intuos Pen and Touch small (the ex-Bamboo serie) on a Hp Envy Dv6, with windows 8.1 on it (64 bits).
Thanks again for the infos :D
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
no problem, maybe its a windows 8.1 thing
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
I remember having it on 8 too, it all started with windows 8 D:
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
lets hope wacom notice this journal, ive send them a link.
Reply
:icontuskat:
Tuskat Featured By Owner May 12, 2014  Hobbyist Digital Artist
Yeah, because it could help a lot of people right now :nod:
Reply
:iconecho-legion:
Echo-Legion Featured By Owner May 12, 2014  Student Digital Artist
i have an intuos pen (no touch) windows 8.1 (x64)
amd 4.1ghz quad
16gb ram
gtx760

the steps you listed fixed my problems as well! :) thanks so much!
Reply
:iconelsevilla:
elsevilla Featured By Owner May 12, 2014  Professional Digital Artist
Good to hear, it seems there is a pattern about windows 8.1 here.
Reply
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