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May 12
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Wacom windows users

Mon May 12, 2014, 11:56 AM
As you know been having pressure problems on my tablets for almost 2 years, i have two computrs a laptop and a desktop with windows 8.1 and inboth had same problem. The reason its because when you install your tablet and plug it, windows install his own drivers that clash with the wacom drivers, this happens all the time you plug the wacom, they are downloaded automatically. They are really old drivers from 2006.


So if you have the same files as i do as you can see on the image, the only way to stop them its disabling them. like i did on the image.


The important one its the pen one, if you disable the digitizer depending on the version of your tablet it can make it crash, but if your tablet its new model, lyou wont have a problem disabling the two, but the one that fixes the pressure its the hid-compliant pen




Dont worry, it wont crash your tablet, it will work fine, but now i can feel the 2048 levels of pressure. Some people pointed out they dont have the same files, it seems its reandom,  ive havent found a pattern yet.



But if you have them, will be nice if you can tell us the tablet model and what windows version you have.



The way to see this files, its going to control panel , then device manager, then going to the HID section, open it and look for thse two trouble makers.



Help us to find a pattern to this.


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:iconmcgillustrator:
McGillustrator Featured By Owner May 15, 2014  Professional Digital Artist
Thanks for sharing your insights. I have TONS of trouble with my cintiq (24hd). For almost a year I had severe lag issues where there'd be a two to three second delay in the stroke, negating nearly any pressure control the tablet may have had. I was running really old hardware so I dropped nearly $400 on tripling the ram, boosting the CPU eight-fold and upgrading the mobo which fixed...absolutely nothing.

The only thing that worked consistently was turning off graphics card acceleration, which means I can't rotate the canvas and the image looks jaggy until I export it. Even still, every now and then bringing my computer out of sleep mode will cause PS to either A) draw a "wave" pattern when moving diagonally, or B) drop pressure sensitivity altogether which requires a reboot.

Any ideas/advice? I looked up the HID's you posted and they weren't there. I'm on Win 7 and using PS CS4 Extended.

Thanks again for the post.
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:iconelsevilla:
elsevilla Featured By Owner May 15, 2014  Professional Digital Artist
The  problem with rotating aint a  rsm thing ive believe ram its only for filters and layers, i think its a gpu problem, probaly a bad driver on graphic card, or doesnt have enough power, thats the reason i use the cs3, i mean runs fast on my computer core i7 with 16 gigs of ram, but i had no lag.


Photoshop cs6 had tons of problems with new drivers wacom, i had read tons of posts on their forum in europe, the diagonal stroke its a driver bug from wacom, use to have those for months on my painter x with my old intuos 21ux first gen.

The leep mode issue, must be that by default windows turns of the power on usb devices, so you have to go to device manager look for the usbs, and disable that option in power where is you tablet pluged in, go to that port and do the change.
Reply
:iconmcgillustrator:
McGillustrator Featured By Owner May 15, 2014  Professional Digital Artist
That makes sense, since turning off those features is under the graphics card acceleration. I have an ASUS EAH5450 that *says* it has a little under 2 GB of memory, but Lord knows how it's actually handling its memory.

I'll try out the tip you gave on the USB ports power, and hopefully that'll squash at least one nuisance. Thanks again for your help.
Reply
:iconelsevilla:
elsevilla Featured By Owner May 15, 2014  Professional Digital Artist
i had similar problems with my usb huds, after removing that option helped, if you dont have lag doing sketchbook strokes, or small painting software, then the lag its not on the cintiq, but on the software itself, but pressure problems that has to be an error on the tablet.
Reply
:iconmcgillustrator:
McGillustrator Featured By Owner May 16, 2014  Professional Digital Artist
The next step in the process would be to start shopping around for different drawing software like sketchbook or painter, but I just haven't built up the nerve to abandon PS. We've been through a lot together. Plus, money is an issue.

Thanks again for the advice on the USB hubs, and keep up the amazing work
Reply
:iconelsevilla:
elsevilla Featured By Owner May 16, 2014  Professional Digital Artist
corel painter right now its at 199 dollars, and if you have an old one, upgrade its 99-
Reply
:icononitonari:
onitonari Featured By Owner May 13, 2014
Hello Hector! I'm a big fan of your artwork. But, if you don't mind, I'll ask a question to all :D And to you, of course.
Has anyone encountered
a problem with irregularity of pressure sensitivity like on this screenshots?
sta.sh/024a304e7n3o
sta.sh/012llb6qxg5u (spacing is 1% so it must be smooth)
I tried three different tablets (all Intuos4) on three different computers in different offices and had the same problem.
Also tried different versions of drivers such as 6.1.2, 6.1.7, 6.3.3, 6.3.8 and the problem remains.
I don't know what to think. It looks like imperfection of driver software, which
 does not smooth the sampling noise of the analog-to-digital converter in the pen. Or maybe it's just a defective batch :(
Reply
:iconelsevilla:
elsevilla Featured By Owner May 13, 2014  Professional Digital Artist
Hahahah in a matter of fact, i know whats causing your problem, its static electricity, you are connecting your computer in a not grounded electricity, i had that problem for years, wacom didnt knew anything,but when i fixed my electricity connections grounding electricity, by using the three pins of the conector, not just two. Check your electricity make sure its grounded, static energy causes that on wacom, because works with electromacnetic field.
Reply
:icononitonari:
onitonari Featured By Owner May 13, 2014
Holy crap, that makes perfect sense. All the power sockets is really not grounded. Because in our country standards are very often violated, unfortunately, or simply buildings are old with old sockets without a grounding pin.
Well, thank you very very much! I will try to do something with that :)
Reply
:iconelsevilla:
elsevilla Featured By Owner May 13, 2014  Professional Digital Artist
same my house, you can do what i did, simple get a really long cooper cable,grab a big metal structure and fuse it with heat, or get a big special metal nail, then stick it in the ground, then the cooper cable put it connected to your electricity from your room, so it can relieve all the electrostatic stress, i did that and worked, there is one way to see if thats the cause, simple use a laptop not connected, using the battery, if your intuos behaves better, then thats the cause, unless is a cintiq and you need to plug it to the electricity, in that case you wont know.

I have a laptop with 2 pins connection, and that sucked, had to get another generic power cord of three metal pins so it can be ground, my laptop worked perfectly with the battery, but because i need  it to have it pluged i had to get that powercord to connected to my new grounded electricity.

Tons of videos on the internet to how to ground electricity yourself.
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